Return Terms and Conditions:

  1. Email Sales@dnahyperformance.com within 14 calendar days. 
  2. All returns must have a valid RMA number in order to be processed for a credit/exchange.
  3. Products (including original packaging) must be returned in new, resalable condition, with all pieces included.
  4. Any returns received without an RMA or in used/installed condition will be declined and the shipper must pay the return freight fees.
  5. All electronics returned need to be sealed and in their original packaging in order to receive credit.
  6. We recommend shipping returned products via a tracking courier such as UPS, Fed-Ex, or US Certified Mail with insurance to ensure full credit.
  7. Special order items are not able to be accepted for return. 
  8. If a free shipping item is returned the outbound shipping will be deducted from the refund. The customer is responsible for return shipping as well.
  9. If a customer changes an address or enters an incorrect address when placing the order the customer is responsible for any address change/correction fees billed by the carrier.
  10. If an order is returned not due to a defect, the customer is responsible for return shipping and original shipping fees will be deducted from the credit.